1. Introduction
Welcome to ZingGo! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Service").
ZingGo is a comprehensive business management super app designed to help entrepreneurs, SMEs, and large enterprises streamline their operations, boost sales, and enhance customer satisfaction. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, profile picture, and authentication credentials
- Business Information: Business name, address, location data, business type, and related details
- Payment Information: Payment method details, billing address, and transaction history
- Customer Data: Customer names, contact information, purchase history, and preferences
- Product Information: Product details, inventory data, pricing, and product images
- Order Information: Order details, delivery addresses, order history, and transaction records
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, mobile network information
- Usage Data: How you interact with our Service, features used, time spent, and navigation patterns
- Location Data: Precise location data when you enable location services for delivery, POS, or business location features
- Log Data: IP address, browser type, access times, pages viewed, and referring website addresses
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity and store preferences
2.3 Information from Third Parties
We may receive information about you from third-party services, including:
- Social media platforms when you connect your account
- Payment processors for transaction verification
- Analytics providers for service improvement
- Business partners and service providers
3. How We Use Your Information
We use the collected information for various purposes:
3.1 Service Provision
- To provide, maintain, and improve our Service
- To process transactions and manage orders
- To manage inventory, products, and business operations
- To facilitate Point of Sale (POS) transactions
- To enable online purchasing and marketplace features
- To manage customer relationships and credit accounts
- To generate quotations and manage business documents
- To handle returns and refunds
3.2 Business Management Features
- To manage multiple businesses and locations
- To track expenses and generate financial reports
- To create and manage promotional campaigns and promo codes
- To facilitate group selling and retail network features
- To manage team members, roles, and permissions
- To generate custom reports and analytics
3.3 Communication
- To send you updates, notifications, and important information
- To respond to your inquiries and provide customer support
- To send marketing communications (with your consent)
- To notify you about changes to our Service
3.4 Security and Compliance
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms
- To protect the rights, property, and safety of ZingGo and our users
- To prevent fraud and unauthorized access
4. Data Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
4.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Cloud storage and hosting providers
- Payment processors and financial service providers
- Analytics and data analysis services
- Customer support and communication services
- Marketing and advertising partners (with your consent)
4.3 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.5 Marketplace and Business Features
When you use our marketplace features, certain business information (such as business name, products, and location) may be visible to other users and customers as part of the marketplace functionality.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Our security measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Regular backups and disaster recovery procedures
6. Your Rights and Choices
6.1 Access and Update
You can access and update your personal information directly through the app settings or by contacting us.
6.2 Data Portability
You may request a copy of your data in a structured, commonly used format.
6.3 Opt-Out
You can opt-out of marketing communications by:
- Using the unsubscribe link in marketing emails
- Adjusting notification settings in the app
- Contacting us directly
6.4 Location Data
You can control location data collection through your device settings. Note that some features may require location access to function properly.
6.5 Account Deletion
Account Deletion Process
You have the right to delete your account at any time. To delete your account:
- Open the ZingGo app
- Navigate to Settings
- Select "Delete Account"
- Confirm your decision
Important: When you request account deletion:
- Your account will be immediately deactivated and you will be logged out
- Your account and all associated data will be permanently deleted within 14 days of your deletion request
- During this 14-day period, you can contact us to restore your account if you change your mind
- After 14 days, the deletion is permanent and cannot be reversed
- All your information, including business data, orders, inventory, customer data, and transaction history will be removed from our database
Note: Some information may be retained for legal or regulatory purposes, such as transaction records required for tax or accounting compliance, but will be anonymized where possible.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary based on:
- The type of information collected
- Legal and regulatory requirements
- Business needs and operational requirements
- Your account status (active, suspended, or deleted)
When you delete your account, we will delete or anonymize your personal information within 14 days, except where we are required to retain it for legal purposes.
8. Children's Privacy
Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives an adequate level of protection.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Types of cookies we use:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how users interact with our Service
- Preference Cookies: Remember your settings and preferences
11. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Material changes will be communicated through:
- In-app notifications
- Email notifications (if you have provided an email address)
- Prominent notices on our Service
13. ZingGo Features and Data Usage
ZingGo offers comprehensive business management features. Here's how we handle data for specific features:
13.1 Point of Sale (POS)
POS transactions require processing payment information, product data, and customer details to complete sales.
13.2 Inventory Management
We store inventory levels, stock movements, and supplier information to help you manage your inventory effectively.
13.3 Customer Management
Customer data including contact information, purchase history, and preferences are stored to enhance customer relationships.
13.4 Online Purchasing & Marketplace
When you use marketplace features, your business information may be visible to other users. Order and delivery information is processed to facilitate transactions.
13.5 Credit Management
Credit transactions and customer credit history are stored to manage credit accounts and payment tracking.
13.6 Expense Management
Expense data, receipts, and financial records are stored to help you track and manage business expenses.
13.7 Reports and Analytics
We process your business data to generate reports, analytics, and insights. This data is aggregated and anonymized where possible.
13.8 Multi-Business and Location Management
If you manage multiple businesses or locations, data is associated with the respective business entity for organizational purposes.
13.9 Team and Role Management
Team member information, roles, and permissions are stored to manage access control and collaboration features.
13.10 QR Code Features
QR code generation and scanning may require access to product data, business information, and location services.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ZingGo Support
Email: ck@clubcapital.ventures
Developer: Saqib Hanif
Developer Email: saqib@saqibventures.com
Location: Pakistan
For account deletion requests or data-related inquiries, please contact us using the information above. We will respond to your request within a reasonable timeframe, typically within 30 days.
15. Consent
By using ZingGo, you consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use our Service.
If you have any concerns about how we handle your data, you have the right to file a complaint with your local data protection authority.